terms and conditions of arcadian retreat
1. DEFINITIONS “Booking” means the period for which you have paid to stay at the Property. “Property” means Arcadian Retreat 3868 Great North Road, Laguna and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property. "Guests" means the persons who stay overnight in the Property during the Booking. "Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE AND RESPONSIBILITY
• Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/OUT
• Check-in time is not before 2pm on the arrival date and check out time is not later than 11am on departure date.
• Late departure is subject to prior arrangement and availability and extra charges will apply.
• You must notify Management of expected arrival time and a mobile contact number at least 3 days before arrival.
• The deposit initially is confirmation of the booking 50% of the booking is required
• Balance of the rental amount is due 7 days prior to arrival.
• Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
• Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
• We accept payment by the following methods Visa, MasterCard, direct deposit into our bank account.
•. Cash payments are accepted.
• No credit card surcharge applies
• If you wish to cancel your Booking please contact management by either email or phone
• Should you be eligible for a refund it will be made through your chosen method of payment
• Your deposit is non-refundable in the event of a cancellation 30 days prior & full payment applies in the event of cancellation 14 days prior unless management can relet the property.
• If you have paid more than the deposit or paid in full and cancel your Booking 30 days prior you will be refunded.
• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
• A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests
• An administration charge of $50.00 will be charged for any variation or cancellation.
• If Management is able to relet the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses
• We have a minimum nights stay policy of 2 nights Friday & Saturday. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY BOND
• no bond payment is required at the time of booking
• Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged guest . Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.
• A credit card authorisation must be provided to Management upon confirmation of your Booking
• Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
• If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
8. PARTIES AND FUNCTIONS
• Either Parties and Functions are strictly prohibited.
• Parties and functions require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 11pm. • Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
9. LINEN AND TOWELS
• We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Further linen may be hired through Management. Beach towels are included.
• Pets are not allowed at the Property.
11. YOUR OTHER RESPONSIBILITIES
• You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
• You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)
• Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
• Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
• Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
• Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card
• All furniture and furnishings must be left in the position they were in when you arrived
• The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
• You are responsible for the safekeeping and replacement of accommodation keys.
• Smoking is not permitted in cottages or homestead however outside in the garden smoking is allowed
12. PROBLEMS OR COMPLAINTS
• In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
• Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.